Mike Lee

Studying towards a new career in IT.

About me

I am an IT person with extensive experience in a wide variety of fields.

I have been developing software from a young age and continue to do so as a hobby just for the fun of it. The satisfaction of finding a solution to a difficult programming problem (or any other kind of problem) is what keeps me motivated and entertained.

I have also spent a lot of time building and repairing PC's and laptops and could not even begin to estimate how many I have put together successfully over my lifetime.

I currently have a 1 gigabit per second wired network at home which includes 3 self built computers. One is a server which has all of my video, photos and documents and serves as a media center for all of the network enabled devices in my home. Another is a media center for my living room smart TV. The remaining PC is my development PC which I use for video editing, software development and anything else that my other PC's are not designed for. I also have many many devices connected to my network via Wi-Fi including smart light bulbs, sockets, etc.

I am a gadget geek and love nothing more than buying and playing with new and innovative gadgets.

My Ethos for life is that I'm only getting one life so I should do as much as possible with it. To that end I have started many different hobbies and learned as much as I can about the universe around me. Whilst my approach to life does mean that some hobbies and studies only get a little of my time there are particular hobbies that I have thrown myself into. For example my Mandarin maybe a little rusty but I continue to learn new skills and I am now studying for a BSc (Honours) computing and IT to keep my IT knowledge up to date.




About me image

Education & Experience

 

Current Study

BSc (Honours) Computing and IT with the open university.

Learn More01/09/2018

Current Employment: Virgin Media

Started working at Virgin Media as a Retentions Advisor.

09/11/2020
 

Previous Employment: McDonald's Restaurants Limited

Working as a team member to provide quality food in an internationally known family restaurant.

Learn More01/08/2017
 

Previous Employment: Service Improvement Officer - Redcar and Cleveland Borough Council

Starting in MIS producing statutory and regular reports I then moved into Service Improvement updating policies and procedures and creating small software solutions.

Learn More01/07/2008

CISCO Badges

CISCO Introduction to CyberSecurity

CISCO Introduction to CyberSecurity

The holder of this credential has introductory knowledge of cybersecurity, including the global implications of cyber threats, the impact of cyber attacks on industries, and why cybersecurity is a growing profession. The holder has an understanding of the ways in which networks are vulnerable to attack and Cisco’s approach to threat detection and defense. They also have insight into opportunities available for pursuing network security certifications.

Contact

  • Stockton-on-Tees, England, United Kingdom

Downloads

FilePurposeDownload Link
Employment HistoryA complete employment history for DBS purposes.Employment History Complete for DBS.pdf
My CVMy up to date CV.CV.docx
CISCO Networking CertCertificate for the CISCO Networking Essentials Course.CISCO Networking Essentials.pdf
CISCO Packet Tracer Cert
Certificate for the CISCO Packet Tracer Course.
CISCO Packet Tracer.pdf
CISCO Cyber Security CertCertificate for CISCO Introduction to Cyber Security.CISCO Introduction to Cyber Security.pdf

Employment History (10 years)

RoleCompanyDatesBrief Duties and Achievements
Retentions AdvisorVirgin MediaNovember 2020 - PresentRole

Taking calls from Virgin Media Customers
Assisting customers with faults
Retaining customers using sales techniques
Handling complaints
Handling complex billing issues
Maintaining the accuracy of data
Accurately keying orders

Team MemberMcDonald's RestaurantsAug 2017 - October 2020Role
Working as part of a team to produce fresh, hot and tasty food in a fast-paced environment.
Cleaning to ensure hygiene is maintained at all times.
Deep cleaning and cleaning ovens, grills and fryers to keep them producing the same quality of food every time.
Taking orders and payments with a smile and engaging with customers to ensure that they enjoy their visit.
Providing excellent customer service.
Handling customer complaints and expectations.

Achievements

Received an award for employee of the month in September 2017.
Completed all training and passed all exams required to display all four stars for excellence on my badge.

Service Improvement OfficerRedcar and Cleveland borough councilJul 2008 – Mar 2017

Role
Alongside other service improvement team members, responsible for the on-going maintenance of and delivery against directorate Service Improvement Plans. Responsible for the review of service policies and procedures. Directing, coordinating and reviewing the work of colleagues involved in relevant projects. Maintaining and enhancing knowledge and understanding of new developments pertinent to the improvement of the delivery of social care and public health services. Develop and implement relevant information systems linked to service improvement. Organising the acquisition of suitable resources as required.

Achievements
Given promotion and a pay raise for performance in October 2009.
Redeveloped reporting resulting in improved accuracy and reduced time to produce annual statutory reports and regular monthly reports.
Assisted in migration from ORACLE HRMS to Agresso ERP by acquiring all of the employee and payroll data and editing it into a suitable format for upload into the new system.
Moved from Management Information Services to Service Improvement in August 2014.
Given promotion and a pay raise for performance in December 2014.
Developed several small-scale applications using VBA to improve upon existing systems and procedures.


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